All -
I got a response from Noodles and Company late last week. They are looking into the identity of the person who was so rude, and are going to go through the "proper disciplinary measures".
The manager will more than likely hear about it too, and I was led to believe there would be some training involved in how this situation is handled. I'm happy with that.
Of course, I was offered coupons for free meals, or appointments to have "menu tastings" for new food items, both of which were very generous and sound like fun (in the case of the menu tastings....yum!).
All in all, it seems that the issue I had was a one time situation, rather than a problem with the organization. The corporate response was very very appropriate for what happened. They got more info from me, regarding the date and time of my visit. They got a physical description of the offending server. They offered coupons and other fun stuff to make us happier. They suggest that training is in order, which is good.
Again, I want to thank the folks at Noodles corporate for their heartfelt response to our issues. I am sure we will make out way back sooner or later.
I got some other good feedback from various people via facebook, twitter, etc. I appreciate all of your feedback and advice. Thanks, guys.
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